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Note: Select screenshots were intentionally blurred or masked.

Project: eLearning Course for Telecommunications Company

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Annotated Artifact

Target Audience	Customer Service Representatives
Project Scope	The original and raw content for this eLearning course was in an out-of-date internal communications document. The content had to be reorganized and augmented to communicate the topic in a web-based format. My tasks entailed rewriting and reorganizing the raw data, writing lesson objectives, writing assessment questions, and mapping them to the objectives. This course was part of large-scale project with an extensive team of designers and developers from the US and India.
Role	Instructional Designer
Sample Screenshot(s)